To make shopping easier and accurate for you, we use the cart system.  The third party is not able to view the information entered because of the SSL which encrypts the transferred information.  Please check on the "Add to cart" button, when you have decided on which product to purchase.  When you are finished choosing all the products for purchase, please click on the "View cart" button. When canceling the product chosen, please click on the "trash can" mark next to the product to delete from the cart.  Choose from the payment options and enter your personal information. Double check the information entered and click on the "submit" button.  A confirmation email will be delivered in a couple of seconds. If you have any questions please send an email to cosme@kuub.com.

For customers who prefer not placing orders online or do not have an email address, there is a fax available 24 hours a day.
To make your order by fax run smoothly, please write the following information:

• First and last name
• Address (street, city, state, zip-code)
• Telephone number
• Name of the product and the amount wanted to be purchased

Orders by email are also accepted. Please contact cosme@kuub.com

Credit card: VISA / MASTER / JCB / AMEX / Diners Club

All products unless specified have a $6 shipping charge.

Products in stock will arrive in about 5 days after being shipped out.  In case we are out of stock, we will inform you be email or by phone on the schedule and then the order will be shipped out when in stock. (Delivered directly from Hawaii)

We will return or exchange the order as soon as possible in the following cases:

• Mistake made by our company or post office
• Damage during delivery
• Defacement during delivery
• Deficit during delivery
• Wrong products were delivered
• Wrong amount was delivered

Please return the product by carriage within 7 days of arrival to:

For returns or exchanges made for the customer's personal reasons, shipping and handling fees will be the customer's responsibility.

• Damages made by the customer
• Products obviously used once (defective goods not included)
• Returns requested for customer's personal reasons (not including defective goods, mistakes) when ordered a large amount of products resulting in obstruction of business.

Company liability
In cases of: product errors, damage during delivery, or defective goods.

We will exchange the defective goods or reimburse the entire cost depending on the customer's request.